Shipping Policy — iVapeFusion (International)
Fast, safe and compliant shipping for our international customers. Read carefully — restrictions and customs rules apply.
1. Order processing time
All orders are processed Monday–Friday (excluding public holidays). Typical processing time is 1–3 business days for standard orders. Larger or custom orders may take up to 5 business days.
If your order contains age verification or compliance review items (e.g., nicotine products), processing may take longer.
2. Shipping methods & carriers
We use a variety of trusted carriers (e.g., DHL, FedEx, UPS, national post services). At checkout you’ll see the available shipping options and estimated delivery times. Shipping cost is calculated at checkout based on weight, destination and chosen service.
3. Estimated delivery times (after dispatch)
| Region | Typical Delivery | Notes |
|---|---|---|
| United States | 3–7 business days | Customs usually minimal for most consumers; carrier and service affect timing. |
| Canada | 7–14 business days | Import duties & GST/HST may apply. |
| European Union / UK | 5–10 business days | Customs clearance times vary by country. |
| Asia / Oceania | 7–14 business days | Longer for remote regions. |
| Rest of World | 10–21 business days | Delivery windows vary widely depending on local postal services. |
These are estimates after dispatch. Delays can occur due to customs, carrier capacity, weather or unexpected events.
4. Customs, duties & import taxes
Import duties, taxes and customs fees are not included in our product prices or shipping charges and are the responsibility of the recipient. Customs policies vary widely — please check with your local customs office before ordering.
iVapeFusion cannot mark packages as “gifts” or undervalue shipments. Attempting to avoid duties is illegal and voids our guarantee.
5. Legal & product restrictions
Shipping of nicotine-containing products is subject to national and local laws. We do not ship nicotine-containing e-liquids or electronic nicotine devices to countries or regions where such shipments are illegal or restricted. Examples of potential restrictions include complete bans, age-verification requirements, or carrier refusals.
Before ordering: confirm that receiving e-cigarette or nicotine products is legal in your destination country. If we discover a shipping restriction after you place an order, we will notify you and either offer an alternative or process a refund.
6. Address accuracy & changes
Please double-check your shipping address at checkout. If you need to change the delivery address after placing an order, contact us immediately at [email protected]. We will attempt to update the carrier instructions but cannot guarantee changes once the order has shipped.
7. Tracking your order
Once your order ships we’ll email you a tracking number and carrier details. Use that number on the carrier’s website to view current status. If tracking shows “delivered” but you did not receive the package, contact us — we’ll help initiate an investigation with the carrier.
8. Lost, stolen or damaged packages
If your shipment is lost or arrives damaged, please contact us within 7 calendar days of the listed delivery date. For damaged items, keep all packaging and photograph the damage — carriers require evidence for claims. We will open a claim with the carrier and work to resolve the situation (repair, replacement or refund) according to the carrier’s outcome.
9. Returns & refunds related to shipping
Shipping charges are non-refundable unless we shipped the wrong item or the product arrived damaged. If a return is required due to a change of mind or import refusal, the customer is generally responsible for return shipping and any additional customs charges. See our Returns Policy for full details.
10. Age verification
All orders for age-restricted products require age verification. At delivery, carriers may request ID and refuse delivery if the recipient cannot prove legal age. We do not accept responsibility for refused deliveries due to age verification failure.
11. PO boxes, APO/FPO & remote addresses
Some carriers or products (especially hazardous items or certain nicotine shipments) cannot be delivered to PO Boxes, APO/FPO addresses or very remote locations. If a carrier does not service your address, you will be asked to provide an alternate address or we will refund the order.
12. Expedited shipping
Expedited and express shipping options are available at checkout for many destinations. Expedited services reduce transit time but do not affect customs processing time. Please choose the service that best meets your needs.
13. How we protect shipments
All items are securely packaged to comply with carrier packaging standards and any applicable regulations for battery-powered devices and liquids. We label packages with neutral branding when requested, while still complying with customs declaration requirements.
14. Contact & support
If you have questions about shipping, delivery estimates or special instructions, contact us:
- Email: [email protected]
- Live chat: available on our website (business hours)
- Support hours: Mon–Fri, 09:00–18:00 (local time)